Support
How Can We Help?
Welcome to Potential Analyzer AI Support. We're here to help you get the most out of our app.
Frequently Asked Questions
General
Q: How does the face analysis work?
A: Our app uses advanced AI technology to analyze your facial features. Simply upload a photo or take a selfie, and our AI will provide detailed insights about various aspects of your face.
Q: Is my photo stored on your servers?
A: Your photos are only temporarily processed for analysis and are not permanently stored on our servers. Your privacy is our priority.
Q: How accurate is the analysis?
A: Our AI provides reliable analysis based on established facial proportion standards. Results should be viewed as informative insights rather than definitive assessments.
Account & Subscription
Q: How do I restore my purchase?
A: Go to the subscription screen and tap "Restore" at the bottom. This will restore any active subscriptions linked to your Apple ID.
Q: How do I cancel my subscription?
Subscriptions are managed through your Apple ID:
- Open Settings on your iPhone
- Tap your name at the top
- Tap "Subscriptions"
- Find Potential Analyzer AI and tap "Cancel Subscription"
Q: What happens to my credits if I cancel?
A: Your remaining credits will stay available until your current subscription period ends.
Q: How do credits work?
A: Each face analysis uses 2 credits. Weekly subscribers receive 40 credits, and yearly subscribers receive 240 credits.
Troubleshooting
Q: The app won't analyze my photo
Please ensure:
- Your photo clearly shows your face
- There is good lighting
- Your face is not obscured
- You have sufficient credits
Q: My purchase isn't showing up
Try these steps:
- Make sure you're connected to the internet
- Tap "Restore" on the subscription screen
- Restart the app
- If the issue persists, contact us
Q: The app is running slowly
Try these solutions:
- Close and reopen the app
- Make sure your device has available storage
- Update to the latest version of the app
- Restart your device
Contact Us
If you couldn't find the answer to your question, please reach out to us.
We typically respond within 1 week. When contacting support, please include:
- Your device model (e.g., iPhone 15 Pro)
- iOS version (e.g., iOS 17.2)
- App version (found in Settings)
- A detailed description of your issue
- Screenshots if applicable
Feedback
We're always looking to improve! If you have suggestions or feedback, please reach out.
Report a Bug
Found a bug? Help us fix it by sending the following details:
- Steps to reproduce the issue
- What you expected to happen
- What actually happened
- Screenshots or screen recordings
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